When will I receive my order?
Our bows are hand made and shipped from Baton Rouge, Louisiana via USPS First Class, Priority Mail or UPS Ground. We also ship to 60+ retailers across the country. All bows are made to order and shipped by order date. Retail orders ship within 1-2 weeks unless placed during peak seasons, such as Easter, Sales Events, Back-to-School, Fall/Christmas, etc. Wholesale orders usually ship between 2-8 weeks unless ship dates are specified. If you place multiple orders and they can be combined and shipped together, you'll be refunded any extra shipping charges you paid.
If you need your bows for an event, please email us at sales@twosistersbows.com, mention your deadline in comments section at checkout or message us through Instagram or Facebook. You can also respond to your order's confirmation email with any special instructions, deadlines and pictures for artwork inspiration. If we have any questions about creative ideas or shipping concerns, we'll contact you through email or by the phone number provided on your order. Please allow in your deadline enough time for us to create and ship your bows. We are not responsible for delays due to the carrier, weather, or holiday shipping schedules.
When your order ships, we'll email you with tracking information. Be sure to check your spam/junk for any filtered emails. *Free Shipping applies to order subtotals prior to taxes and shipping.
Sales Events
We don't like it either when you place an order online and find out that you just missed a sale. Therefore, if you order within 7 days prior to the beginning of a sale and your order hasn't shipped yet, you'll receive a refund for the discount off your bows as defined in the sale. If you place orders during the sale, we'll combine your orders, ship them together and refund you for any extra shipping charges you paid.
Exchanges/Quality Guarantee
We’re hoping you’ll just love everything you receive in your box. If you have any questions, please contact us within 5 days of receipt of your order. We will work with you to find a solution so that you're happy with your order. Hand painted, crystal and build-a-bow orders are final sale and do not qualify for exchange (unless it's our fault). Solid bows can be exchanged for a different size or color. Additional charges for return shipping or an increase/decrease in bow size will be issued through a PayPal invoice. Please double check your sizes and designs before placing your order. We do not issue refunds or credits on credit cards or PayPal unless the mistake is our fault. If we deem the exchange as unacceptable then the bow(s) will be shipped back at your expense.
Our bows are guaranteed. Since we use non-toxic paint and glue, neither are 100% permanent. If your Two Sisters Bow has a broken barrette/clippie, needs the artwork touched up or needs a few crystals replaced, please contact us. We'll then determine if the bow needs to be fixed or replaced - for free.
Steps to Exchange Items:
Email us at sales@twosistersbows.com to discuss your exchange. Be sure to have your order number and/or the name on the order.
Only unworn bows in perfect condition with all parts included will be accepted for exchange. Shipping back and forth for exchanges will be paid by the customer.
Sales Tax
If you unfortunately live outside our beautiful State of Louisiana, your purchases are tax free until they tell us otherwise. If you’re lucky enough to live in the Sportsman’s Paradise, then you’ll notice a 5% State Sales Tax added to your order.
Privacy
These days you can’t be too sure about privacy protection on the internet. That’s why we have jumped through hoops and practically hired an army to protect your information from being compromised. Our online store only processes purchases through a professional and highly secure check out. Never ever will your contact information or credit card/payment information be stored, sold or distributed.
Item Descriptions
Since colors can be a little tricky to portray online and it takes hours to edit the perfect pictures - even for professional photographers (which we are not), we try to describe our items the best we can. So unfortunately we can’t guarantee that the paint and ribbon colors , textures, designs and details are the exact same that you see on your phone, computer or in real life. And since each hand painted bow is just that - hand painted and not heat stamped/mass produced - you've got yourself a one-of-a-kind piece of artwork right there.
Payment
We conveniently offer the following extremely secure payment options when you shop online with us: VISA, MasterCard, American Express, Discover, and PayPal. Remember if using PayPal, we will ship to the address associated with your PayPal account. If we're shipping to a different address or your order is a gift, please make a note in the Comments section at checkout so we can mail it to the correct address and mask the prices in your shipping receipt. For yours and our security, if the billing and shipping addresses do not match on your credit card, your transaction could be declined.
Legal Stuff
This is where we talk about how much work we put into our art, our bow making craft and this website. Please understand that there’s not a single thing in this website or sold through our retailers/sales representative (including art, design, content, pictures, graphics, code or text) that can be reproduced without written permission. So beware, copy cats. All that stuff listed above will remain solely the property of Two Sisters Bows, LLC. Rule breakers will prosecuted to the fullest extent permissible under applicable law.