Policies & Shipping

Shipping

Your goodies are shipped from Baton Rouge, Louisiana via USPS First Class or Priority Mail. In addition to shipping addictively unique bows to our 120+ retailers across the country, we will ship your adorable bows as soon as possible too. Please keep in mind we make, hand paint, hand glue crystals and embroider/monogram hundreds of bows weekly. We’ll send you an email when your box is on its way so you can track its every move. Be sure to check your spam/junk folder since sometimes these emails get filtered. Now, if you’ve ordered custom items like monogramming, hand-painted bows, build-a-bow, or crystal bows, then your package could be delayed. Since those are made-to-order, it takes a little extra time to get them all pretty for you. Especially during peak seasons, (Mardi Gras, Easter, Sales Events/Promos, Back-to-School, Fall/Christmas, etc.), it could take at least 2+ weeks before your order is ready to ship. However, we want you to receive your bows quickly too. If you need your bows for an event, please mention your deadline in the Special Instructions/Comments section of your order. We will contact you if we have any questions, creative ideas and/or concerns. Meanwhile, as you wait for your awesome order to arrive, check out our retailers to see if they might have a bow in stock that she could wear right away. 

Exchanges

We’re hoping you’ll just love everything you receive in your box. If you have any questions, please call us at (225) 202-7624 or email us at sales@twosistersbows.com within 5 days of receipt of your order. Custom orders, such as build-a-bow designs, special orders and monogramming (unless it's our fault), are final sale and do not qualify for exchange. Non-custom bows such as solids, double ribbon, and crystal bows can be exchanged for a different size only and not for a different crystal or ribbon color. Additional charges for return shipping or an increase/decrease in bow size will be issued through a PayPal invoice. Please double check your sizes, design and monogramming before placing your order. Please allow in your deadline, enough time for us to hand create your order and ship it to you. We are not responsible for delays due to shipping and the carrier delivering your order (USPS or UPS). Refunds or credits on credit cards or PayPal are not issued. If the exchange is not acceptable (see below) then the bow(s) will be shipped back at your expense.

Steps to Exchange Items:

Please call or email us to get any missing paperwork you need and/or special instructions. Be sure to have your receipt handy when you call/email. (225) 202-7624 or sales@twosistersbows.com.

Only items in perfect condition with all tags/cards intact, all parts included, and that have never been worn will be accepted for exchange.

Shipping back and forth for exchanges will be paid by the customer.

Clearance, promotional, discounted, custom, hand painted, and build-a-bow items are considered a final sale.

Back Ordered Items/Out of Stock

Sometimes the popularity of items can make it difficult to keep them in stock. If you’ve purchased an item that has recently sold out before our inventory has updated, we will contact you and come up with a solution for everyone.

Sales Tax

If you unfortunately live outside our beautiful State of Louisiana, your purchases are tax free until they tell us otherwise. If you’re lucky enough to live in the Sportsman’s Paradise, then you’ll notice a 4.5% State Sales Tax added to your order.

Privacy

These days you can’t be too sure about privacy protection on the internet. That’s why we have jumped through hoops and practically hired an army to protect your information from being compromised. Our online store only processes purchases through a professional and highly secure check out. A good practice when shopping online is to be sure to check the website address in your browser before you checkout. Be sure the address starts with https: before your check out begins. The (s) at the end of https: lets you know your information is being transferred across a secure site. Never ever will your contact information or credit card/payment information be stored, sold or distributed.

Item Descriptions

Wouldn’t it be great if colors on everyone’s computer monitors looked just like the colors in all the product pictures? Well, since colors can be a little tricky to portray online, we spend hours coming up with the best way to describe our items to you. So unfortunately we can’t guarantee that the colors in our pictures are the exact same colors, textures, or details you see in your monitor or in real life. And since each hand painted bow is just that - hand painted and not heat stamped or mass produced - you've got yourself a one-of-a-kind piece of artwork right there.

Payment

We conveniently offer the following extremely secure payment options when you shop online with us: VISA, MasterCard, American Express, Discover, and PayPal. Remember if using PayPal, we will ship to the address associated with your PayPal account. If we're shipping to a different address or your order is a gift, please make a note in the Comments section at checkout so we can mail it to the correct address or mask the prices in your shipping receipt.

Legal Stuff

This is where we talk about how much work we put into this website and how we hope you’ll enjoy the tar out of it. But then we also hope you understand that there’s not a single thing in this website (art, design, content, pictures, graphics, code or text) that can be reproduced without written permission. So beware, copy cats. All that stuff listed above will remain solely the property of Two Sisters Bows, LLC. Rule breakers will prosecuted to the fullest extent permissible under applicable law.